Your package will be delivered to your door by PostNL or GLS.

For home delivery of your order, Omid Carpets works with PostNL and GLS. We deliver your purchases at home via the PostNL parcel service or PostNL Extra@Home, depending on the weight and size of the items you order from us. PostNL parcel service orders are usually delivered within 2 - 4 business days. A signature is required upon delivery. With PostNL parcel service, the courier may also offer the delivery to neighbors. In that case, a signature is also required.

You can also pick up your order for free at our store.

During busy periods at the shipping companies PostNL or GLS, it may exceptionally take 1 working day longer.

Holidays that do not fall on a weekend are not considered possible delivery days and are treated as a Sunday.

PostNL delivers our packages from Tuesday to Saturday in the Netherlands and GLS from Monday to Friday in Belgium.

There is FREE shipping for ALL orders in the Netherlands and Belgium.

Your package can be delivered twice if you are not at home. You will receive a note in your mailbox with a ‘not-at-home code’: with this code you can see where and when the package will be offered again or where it is waiting for you.

You do need to sign for your package. It contains valuable contents and is too large to be delivered in the mailbox.

As soon as you place an order with us and we ship your order, you will receive a Track & Trace code in your email. If you have not received a Track & Trace code, you can contact the Omid Carpets customer service.

Please contact customer service within 10 days by email at info@omidcarpets.com. We will then check with the carrier where your package is. 

As soon as the investigation into your package is started, we expect a response from our carrier within 5 working days with the location of your package, after which it can be forwarded to you.